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Audio about Digital Asset Management


Another DAM Podcast interview with Ulla de Stricker on Digital Asset Management

Ulla de Stricker discusses Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • You recently co-authored a book titled “The Information and Knowledge Professional’s Career Handbook” along with co-author Jill Hurst-Wahl. I believe Digital Asset Management could be categorized under the umbrella of Information Management. What inspired you to write this book?
  • What is so different about careers in the field of Information and Knowledge Professionals than any other?
  • Is this book just for beginners entering this career path?
  • What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript:

Henrik de Gyor: [0:01] This is Another DAM Podcast about Digital Asset
Management (DAM). I’m Henrik de Gyor. Today I’m speaking with Ulla de
Stricker. Ulla, how are you?
Ulla de Stricker: [0:11] Fine. Thank you very much.
Henrik: [0:13] Ulla, how are you involved with Digital Asset Management?
Ulla: [0:16] As a consultant I’m involved in everything my clients care about
when it comes to information and knowledge management broadly defined.
Information objects of all kinds, including DAMs of course, are an element in any organization strategy for support to knowledge workers, and I strive to point my clients to the options available and to advise them about the ramifications of those options.
Henrik: [0:40] You recently coauthored a book titled “The Information and
Knowledge Professional’s Career Handbook” along with coauthor Jill Hurst-
Wahl, which I interviewed in the past. I believe Digital Asset Management could be categorized under the umbrella of information management. What inspired you to write this book?
Ulla: [0:58] Jill and I are what you might call “natural mentors.” We’ve always ended up in situations where we discuss career matters with our colleagues and our students in particular. So without being able to pinpoint the exact moment, we did get to a point where we arrived at this collective insight, “Why don’t we just write it all down?” So we set about distilling our answers to the many questions we’ve heard over the years.

[1:26] Our intention was to capture general advice in one place so that potentially our individual conversations with readers could be more personal and focused. But primarily, however, we wanted to give
our colleagues and particularly new entrants to the profession a heads up about all the things you need to think about in your career but never had a chance to focus on in graduate school.
[1:53] Speaking for myself, I certainly discovered that technical skills are only one part of the tool kit we need. I learned the hard way about organizational politics, about being the boss, about interpersonal dynamics, and so on and so on. So you might say the book actually addresses practitioners in a lot of professions. We felt comfortable though speaking to colleagues in those fields where we have personally built our reputations.
[2:21] We’d love to see the book become a graduation gift and a bible for
younger colleagues. That way our suggestions can travel a lot further afield than through personal interactions in meetings and workshops.
Henrik: [2:35] Excellent. So what is so different about careers in the field of
information management professionals than any other?
Ulla: [2:45] I’m so glad you asked it. First, I want to stress how exciting it is to see all the many new opportunities out there for graduates of iSchools. I think we’re still only scratching the surface, and there’s a lot of outreach still to do to orient managers about how the skills of iSchool graduates apply across a vast spectrum of organizational functions. [3:08] But I always encourage those looking for a career to check out the information profession. You and I, Henrik, know it isn’t true, contrary to widespread opinion, that the Internet has reduced the need for professionals who know their way around information management. That said, I need to be honest about what I call the opacity of our profession.
[3:31] You can’t imagine the number of times I’ve heard my colleagues comment on the surprising amount of explaining they found themselves having to do. Sometimes we commiserate among ourselves that perhaps we ought to have considered pharmacy or some other field where clients understand immediately what we do without any further explanation.
[3:51] As an illustration, nobody with a sick pet is in any doubt about the need for or value of a veterinarian, and no one with a leaky roof questions the need for and value of a roofer. Yes, police officers, transport truck drivers, the road repair crews, etc, etc, do not have to explain why they should exist. But we information professionals do.
[4:19] A major factor is the conundrum I’ll never solve that we deal largely in intangibles. We can’t prove that we are adding dollars to the bottom line or that we’re saving lives. So our costs could look like reasonable candidates for cuts when managers are under pressure to slash their budgets. We can convince those managers it’s prudent to equip knowledge workers with authoritative information, and it’s prudent to safeguard corporate memory and so on.
[4:50] But we cannot get away from the fact that information services are, by  their nature, labor intensive and expensive. Before the first customer can find an answer to a question or find an information object, there’s content to pay for, staff to pay for, IT infrastructure to put in place, and so on. It’s understandable to me when a senior executive asks bluntly, “What am I getting for that six or seven-figure line item called the Corporate Information Center?”
[5:21] I’m sure your DAM colleagues recognize the challenge. The bottom line for this nurse is that in our professions practitioners must always be ready to justify their worth. It’s for that reason that one of the chapters in the book deals with crafting business cases.
Henrik: [5:39] So, is this book just for beginners entering this career path?
Ulla: [5:43] Certainly, Jill and I did intend the book for graduate students and recent graduates, but we speak equally to mid-career professionals who may be asking themselves, “What’s next?” We advocate an attitude of personal control.
Oh, yes. It’s true. A new graduate may take that first job because the bills have to be paid. But throughout our working lives every one of us are making choices and plans for the future. [6:10] So that’s why we emphasize in one chapter the need for every single professional to ascertain what’s a group cultural fit and, then to orchestrate choices and activities toward that fit. By “fit,” I mean that, as one example, some of us are naturally happy in environments where others might not be so happy. Just consider the difference between hospitals, law firms, schools, nonprofits, and private sector companies in terms of how it feels to work there.
[6:40] As another example. We’re all unique in terms of the degree of structure and control we like to have at work, the pace we’re comfortable with, whether we like to deal with people, or whether we prefer to work independently, and so on. So, other chapters deal with universal topics, such as developing a professional brand, getting paid what we’re worth, coping with stress, mentoring others. So indeed the book is meant for our colleagues at any stage of their careers.
Henrik: [7:12] What advice would you like to share with DAM professional and people aspiring to become DAM professionals?
Ulla: [7:17] Let me stress again the positive news that in the future, information professionals including the DAMs will be evermore necessary to managing the explosions of digital content. The opportunities keep growing, and I’ll just throw in here, that in the last couple of weeks alone a major consulting firm in Toronto announced several new knowledge management decisions. [7:43] One little challenge does exist. It’s that in the past, we may not have focused sufficiently on marketing our skills, so we do have some competition from IT professionals as an example. So my advice focuses on marketing. My advice is that a successful career depends on developing a solid conviction about our own value and on perfecting the delivery of the explanation of it.
[8:09] I say become a walking business case. Get good at linking your activity to corporate outcomes. Estimate, for example, how much time you save other employees through your work, and then calculate the value to the organization from freeing up that time. Never mind about risk reduction and other intangible benefits. Speak about how you contribute to the overall performance of the organization you work for and use the language stakeholders understand.
[8:39] In other words become a career long advocate for good information practices.
Does that make sense, Henrik?
Henrik: [8:46] Definitely. Well, thanks Ulla. Thanks to also your publisher,
Chandos, who is giving us a complimentary copy. For the first time on this
podcast series we’re able to give away a copy of the book. The book is again
The Information and Knowledge Professionals Career Handbook” by Jill Hurst-Wahl and Ulla de Stricker. [9:08] The contest between the date of the release of this podcast through the month of August 2011, if you subscribed to Another DAM Blog, that’s AnotherDAMblog.com and AnotherDAMpodcast.com, you
will be entered in the contest immediately. If you are drawn at the end of the month, the winner from that will get a free copy of the new book. Thank you so much, Ulla.
Ulla: [9:36] Well, thank you. It is indeed generous of the publisher to work with us in this way, and I can’t wait to virtually shake the hand of the winner.
Henrik: [9:45] If you would like more information about Digital Asset
Management, log onto AnotherDAMblog.com.

Another DAM Podcast is available on Audioboom, Blubrry, iTunes, and the Tech Podcast Network.
Thanks again.

Announcing the first book drawing for this podcast series…

The one winner of this drawing will receive one free copy of “The Information and Knowledge Professional’s Career Handbook” co-authored by Jill Hurst-Wahl and Ulla de Stricker. To enter the book drawing, simply subscribe to both Another DAM podcast and Another DAM blog by email on each of these websites between August 4, 2011 and August 31, 2011. The winner will be picked from the pool of email subscribers of both Another DAM podcast and Another DAM blog together. The drawing will occur on the first week of September 2011 with a third party drawing the name of the winner. The winner will be announced on Another DAM podcast and Another DAM blog. If you are already an email subscriber to both Another DAM podcast and Another DAM blog, you are automatically entered in this book drawing. The winner will be contacted directly by email for their contact details to ship the book. The book will be shipped directly from the publisher. Good luck to all.


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Another DAM Podcast interview with Richard Buchanan on Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • How does a media company use Digital Asset Management?
  • Do you use specific standards and do you feel there are enough in Digital Asset Management?
  • What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript:

Henrik de Gyor: [0:01] This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Richard Buchanan.
Richard, how are you?
Richard Buchanan: [0:10] I’m fine today. How are you?
Henrik: [0:12] Good. Richard, how are you involved with Digital Asset
Management?
Richard: [0:15] I work with the Comcast Media Center in Denver, Colorado. We
are a technical facility that supports Comcast and NBCUniversal and commercial
clients throughout North America. We specialize in delivery of file assets, such
as video on demand. We do live events. We do content aggregation and distribution.
We do channel origination, and we do production and post-production.
Henrik: [0:45] Excellent. Richard, how does a media company use Digital Asset
Management?
Richard: [0:52] A media company like ours has a huge inventory of assets with
multiple platforms and routes for delivery. To keep track of all that and be able
to do it efficiently, with high quality, and consistently deliver the customer experience
that’s expected, you have to be able to find your assets and deploy them
in a very rapid turn time. [1:17] For example, we pitch about 10,000 video on
demand assets every 30 days. This comes in from 297 different sources and is
delivered
in Canada and the US to 97 percent of the VOD enabled households
available.
Henrik: [1:38] VOD, video on demand.
Richard: [1:40] Video on demand. That’s correct.
Henrik: [1:42] Excellent. Do you use specific standards, and do you feel there
are enough in Digital Asset Management?
Richard: [1:47] In the case of video on demand, we use specific standards that
have been exacted by what’s called CableLabs. A consortium of cable companies
came together about 20 years ago and established a group to test, analyze,
and publish standards so that the industry could share content more easily.
[2:10] This specifically affected how set top boxes were developed, how VOIP
was rolled out over cable MSOs, and now how video on demand is delivered
and managed. There are specifications not only for the file type and the signal
quality, but also the metadata that goes with it.
[2:30] In the Digital Asset Management field, this is a wide open opportunity for
someone to take the reins and form a group to start to define what the standards
are in order to create more interoperability among vendors and more
efficiency for users.
Henrik: [2:52] We would hope that some of those entities may possibly be in
existence such as the DAM Foundation, which was started a few months ago.
Time will tell, for sure.
Richard: [3:02] Yeah.
Henrik: [3:04] Let me finish with the last question I ask individuals that I interview.
What advice would you like to share with DAM professionals and people
aspiring to become DAM professionals?
Richard: [3:12] I would say focus on one of three areas. You can be a technologist,
you can be a leader, or you can be a designer. I think that all three of those
disciplines are very important if you can learn more than one or all three. But I
think the important message is it’s not just technology.
Henrik: [3:39] True.
Richard: [3:40] There has to be some creative thinking, especially around defining
problems, being able to decide what it is you can solve and how you
can solve it and prevent scope creep. So that you know how you’re going to
deliver what, and what it’s going to cost. [3:56] So the benefit to the company
is well demonstrated at the end of the project, and the leaders who are able
to manage these different disciplines and apply the traditional thinking that’s
necessary to deal with legacy libraries and bring them into contemporary digital
multi-platform distribution environments.
[4:19] I think that what I would say is be clear on what your objectives are, define
the problem you’re trying to solve and don’t get distracted from that.
Henrik: [4:29] Great advice. Thanks, Richard.
Richard: [4:32] You’re welcome.
Henrik: [4:35] For more on Digital Asset Management, log on to
AnotherDAMblog.com. Another DAM Podcast is also available on Audioboom,
Blubrry, iTunes and the Tech Podcast Network. Thanks again.


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Another DAM Podcast interview with Magan Arthur on Digital Asset Management

Magan Arthur discusses Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • You wrote an article titled “…Just what is a DAM?” Is this definition static or changing? Why?
  • What advice would you like to give DAM professionals and people aspiring to become DAM Professionals?

Transcript:

Henrik de Gyor: [0:01] This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Magan Arthur.
Magan, how are you?
Magan Arthur: [0:11] I’m doing very well. Thank you.
Henrik: [0:13] Magan, how are you involved in Digital Asset Management?
Magan: [0:16] I’ve been involved for a very, very long time going back now over
10 years to one of the startup companies in California. We were at the front lines
when Digital Asset Management was an acronym that was created. [0:34] The
claim to fame there was they produced the first really Web based Digital Asset
Management tool. It was around 2000 when client server and VOI P was the big
change over.
Henrik: [0:51] Magan, you wrote an article entitled, “Just What is DAM?” Is this
definition static or changing, and why?
Magan: [1:00] Yeah, I think that it’s still quite relevant. I do notice that [laughs]
on Wikipedia that article is still referenced. I believe that we still see confusion
out there between what is traditional content management and the CMS software
world. [1:25] Often Digital Asset Management is used in such a broad way
that it encompasses everything, including even the document management
systems, nowadays rarely referenced.
[1:38] By the time that I wrote the article, document management was still also
a big piece of the content management pie. I believe that the article still holds
value and that it really differentiates DAM from all these other tools, focusing
on management media rich libraries versus templates for publication versus
documents.
[2:06] I think there’s still a value in defining DAM in comparison to those
other tools.
Henrik: [2:12] What advice would you like to give DAM professionals and
people aspiring to become DAM professionals?
Magan: [2:19] I’ve been thinking about that ever since you sent me those questions
up front. I would say, for DAM professionals, I have the similar advice I
would give to most of the clients that I speak to when we speak about DAM.
[2:39] DAM means so much to so many people. To be an expert in all of them is
probably impossible.
[2:48] If you look at Digital Asset Management as this core capability of managing
in which media in libraries is mostly geared for reuse of content much more
so than for direct publishing and consumption by end users, that again would
differentiate here the CMS versus a DAM.
[3:11] Even in that moment, we have now the wide spread acceptance of Digital
Asset Management technologies in broadcast and in parts of Hollywood in
movie production. I would say that we see very specific requirements and needs
around just that specific area.
[3:32] The news organization would have very different needs and uses for DAM
than the newspaper photo archive.
[3:41] I would say that one advice I could give to DAM professionals is be sure
what your specialty should be, because setting up these very different systems
for different user types and different asset types really bears specific requirement
and requires knowledge that not everybody has readily at hand.
[4:05] The other aspect, one of the questions that I mostly ponder with many of
my larger clients, is the overall Digital Asset Management and reuse strategy.
Looking at large marketing organizations that often touch all kinds of assets, be
it video, be it banner ads, and content that is more geared towards that use or
be it still print.
[4:36] Photo libraries always come into play. I think that one really has to be clear
about what type of skills and services one wants to provide. Is it the very specific
implementation and skills around a very specific content type?
[4:53] Is it more the strategic aspect of looking at a larger ecosystem of many
different content types that come together? Here I would say the complexity of
consolidating taxonomies enterprises and so on, come into play.
[5:11] I’m not sure if I’m clear or not in my answer but I think the long and short
of it is, be clear what it is that you want to offer, and where you want to specialize.
Are you a strategist? Or are you an expert in a specific arena?
[5:25] There’s so much work out there that any expert in any one arena will probably
have plenty of work. Specifically, if they do a good job. I believe that you
can only do a good job, if you start specializing.
Henrik: [5:38] Excellent. Thank you very much.
Magan: [5:38] My pleasure.
Henrik: [5:39] For more on Digital Asset Management, log onto
anotherdamblog.com. Thanks again.


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