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Another DAM Podcast interview with Heather Hedden about The Accidental Taxonomist Third Edition and Digital Asset Management

Here are the questions asked:

Who are you and what do you do?

How are you involved with Digital Asset Management?

What are the biggest challenges and successes you’ve seen with Digital Asset Management?

What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript

Henrik de Gyor 0:00
This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor.

Who are you and what do you do?

Heather Hedden 0:07
My name is Heather Hedden, and I’m a Taxonomist. I design, create and edit taxonomies, which are structured, controlled vocabularies of terms or concepts used to tag, manage and retrieve content, and thus play an important role in metadata.

I’ve been a Taxonomist for over 25 years. This has included working both in information management roles and companies and as a consultant externally, both as an employee and self-employed.

For the past two years, I have been employed by a Taxonomy and Ontology management software vendor, Semantic Web company, whose product is called PoolParty, whereby I help our customers with their Taxonomy and Ontology products. I also teach taxonomy creation, through online and in-person workshops, both independently and through conferences or other organizations.

Finally, I am an author of a book about taxonomies and how to create them called The Accidental Taxonomist, which has just been revised for its third edition, which came out now in November 2022. I also author a blog called The Accidental Taxonomist.

Henrik de Gyor 1:22
How are you involved with Digital Asset Management?

Heather Hedden 1:27
I’ve been involved with a number of Digital Asset Management projects as a Taxonomist. Some of the past consulting projects for which I have created taxonomies included a photo editor and graphic design maker web application available to buy by subscription, which included its own stock photos, drawings, icons, and animations all needed to be tagged with a taxonomy. I did a consulting project for a hotel company, which included general marketing images for its websites, and images for specific hotel properties. And a project for our business information publisher, which had a large collection of short audio recordings from business leaders providing advice. That’s just some of them.

I also in my taxonomy training courses, I have had participants involved in Digital Asset Management. For example, in early 2020, I gave a two-day on-site training to the photo archivists of the US Senate House of Representatives and Architect of the Capitol. That means involving the building of the Capitol altogether,

Henrik de Gyor 2:35
What are the biggest challenges and successes you’ve seen with Digital Asset Management?

Heather Hedden 2:40
A continued challenge us in tagging image assets. For text-based content, text analytics-based auto-tagging has become common, but nontext content remains a challenge for tagging, audio and video can be transcribed and the transcriptions can then be text mined, but images remain a challenge. So captions and other manually added metadata is important.

Another challenge is in the issue of content silos. There is increasing interest in the fields of data and content management to break down silos and eliminate the use of so many different content management systems in an organization. But Digital Asset Management systems are optimized for the needs of DAM and it’s not practical to manage digital assets in a generic content management system. So the focus needs to shift from breaking down silos to bridging them.

As for successes, I think it’s been the wider recognition of the importance of Digital Asset Management in all industries, and organizations of all sizes, not just large media-producing companies.

Henrik de Gyor 3:50
What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Heather Hedden 3:55
I advise to combine Digital Asset Management with another field or skills, such as taxonomy creation, or knowledge management or content strategy. Subject matter expertise is also good to have. And I recommend to think broadly to be open to work in any industry and not just those traditionally involved in digital, and media assets.

Finally, when it comes to specific implementations and projects, it’s important to consider metadata and taxonomy for a wider content use in an organization and not just the metadata and taxonomy specific for digital asset management.

Henrik de Gyor 4:33
Thank you. If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com. For more podcasts like this, visit anotherdampodcast.com. Thanks again.


Questions?

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify, TuneIn, and more

Need Digital Asset Management advice and assistance?

Another DAM Consultancy can help. Schedule a call today

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Another DAM Podcast interview with Laura Patterson about Digital Asset Management

Here are the questions asked:

How are you involved with Digital Asset Management?

How does a leading health solutions company use Digital Asset Management?

What are the biggest challenges and successes you’ve seen with Digital Asset Management?

What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript

Henrik de Gyor 0:00

This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor. Today I’m speaking with Laura Patterson.

Laura, how are you?

Laura Patterson 0:08

I’m doing great. Thanks. How are you?

Henrik de Gyor 0:10

Great. Laura, how are you involved with Digital Asset Management?

Laura Patterson 0:14

I have a lot of different roles in asset management for my organization. I am part strategist, part project manager, developer, coder, I do a whole gamut of different things within the DAM world. And it’s been about 10 years of me being in this field. And within the organization I’m in now, I have actually built three different DAMs, and each one has been progressively more complex than the next. And we’ve done so because of obviously, the technology changing in the world and the changing business needs of our organization. So we’re just finishing up building our third DAM for the company.

Henrik de Gyor 0:59

Laura, how does a leading health solutions company use Digital Asset Management?

Laura Patterson 1:05

We use it in a very wide variety of ways. We are all encompassing our entire enterprise is utilizing this DAM to search and download assets. And this is across many different business areas. We have our retail marketing and creative teams, obviously, they’re one of our primary users. But we also have folks in corporate communications and HR, learning and development, our prescription benefits management groups. So we have a very broad audience. But we also service a number of external partners, including design agencies, photographers, and illustrators, some of whom might be coming to the DAM to consume our assets, utilize them in partnership work that we’re doing with them, or they might be contributing assets to us, such as photo shoots or video shoots, etc. And our other primary external users are our product vendors, they are actually our heaviest uploaders of the system. We have a partnership with these product vendors, where we advertise their products, and they help us with our marketing campaigns. So they will provide us with their imagery that then gets stored in the DAM, access by marketing and creative and subsequently used in our marketing materials. We are expanding very quickly, we are getting more and more people that are involved in participating in the DAM. And I think with the technology and digital transformation, we’re really bringing a lot of consistency to our technology stack across the organization.

Henrik de Gyor 2:47

Laura, what are the biggest challenges and successes you’ve seen with Digital Asset Management?

Laura Patterson 2:52

I’ll start with one of my biggest challenges that I’ve experienced, and then how it became successful. So one of the biggest challenges that we have had is user adoption and change management. That can be a really big deal for folks that have never used an asset management platform before and trying to understand why we need it, why we have to participate in it, what benefits does it bring. So, you know, definitely with different types of business areas that can be far more challenging to convince than others. And I would say that the success of dealing with that challenge is as you’re building out your DAM, whether it’s from the very getgo, starting your strategy, metadata development, the actual platform development, any business areas that are going to be touching this platform at any level, you should engage with them right at the start of the project and get their input and their feedback, understand their problems and their needs, and work with them to come up with solutions. I found that it’s more successful when you involve all of these different groups that you want to adopt the DAM, and how let them have their say, and how it gets applied to their world and give them those sorts of real life experiences and how it will directly relate to them. And you will find that the adoption and the change management becomes much smoother when you have that communication and that open door for them to give them what they need.

Henrik de Gyor 4:27

Laura, what advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Laura Patterson 4:34

I would say my advice is and this would go for both new and existing again, really thinking through your strategy really working with the different business areas. Not thinking about DAM in a vacuum of how you as the asset manager is going to work with the assets, work with the application, but to think broader in terms of how it’s going to to impact your direct users, both incoming and outgoing, and if you really put your focus on the users, you’re going to have a much better DAM solution, a better experience for your users. And you’re really going to get people engaged and wanting to participate. I found that has been probably the biggest success for me in my career in really getting the asset management out into the organization and really making it successful and worthwhile for all of our users.

Henrik de Gyor 5:35

Well, thanks, Laura.

Laura Patterson 5:36

Thank you very much.

Henrik de Gyor 5:37

For more on this, visit anotherdampodcast.com. If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com. Thanks again.


Questions?

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify, TuneIn, and more

Need Digital Asset Management advice and assistance?

Another DAM Consultancy can help. Schedule a call today


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Another DAM Podcast interview with Jennifer Anna on Digital Asset Management

Listen to Jennifer Anna speak about Digital Asset Management

Here are the questions asked:

How are you involved with Digital Asset Management?

How does an independent conservation organization use Digital Asset Management?

What are the biggest challenges and successes you’ve seen with Digital Asset Management?

What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript

Henrik de Gyor 0:00
This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor. Today I’m speaking with Jennifer Anna. Jennifer, how are you?

Jennifer Anna 0:08
I’m great. Thank you for having me.

Henrik de Gyor 0:11
Jennifer, how are you involved with Digital Asset Management?

Jennifer Anna 0:14
Right now, I’m serving as the Digital Asset Manager for World Wildlife Fund. And my responsibilities actually encompass several different roles ranging from, say, contract manager, librarian, photo editor to product owner, so kind of a jack of all trades, if you will. And throughout my, I guess, 10 plus year career, I would say that the majority of my roles have been as product owner in some capacity.

Henrik de Gyor 0:52
Jennifer, how does an independent conservation organization use Digital Asset Management?

Jennifer Anna 0:57
So our Digital Asset Management platform is accessible by our entire network. We are a network of approximately 100 offices spanning from Columbia to Myanmar to US to UK. And at this point in time, our library is of photography and video that tells the story of the work that WWF or World Wildlife Fund does. So the way that we work, the DAM team are very small, but I’ll say DAM team works might be a little bit different than how maybe other DAM teams work, in that, we tend to be kind of involved with the full pre-production to kind of post-production processes as well as like the DAM processes of ingestion, cataloging, and distribution.

Jennifer Anna 2:08
What our library contains is the commissions, the trips that we send photographers, or filmmakers out into the field, again, to sort of tell the story of World Wildlife Fund’s work. So we actually have commissioned shoots in the library. We also have staff photography, because a lot of our colleagues are working in program science. And so they’re actually out in the field. And part of their research work is to actually document it. So we also have staff photography, in the system as well. Another thing that we have, to a lesser extent, are what we called camera traps. And this is the way that our science folk capture the actions of animals to sort of understand better how we can help conserve their landscapes, and also kind of like, yeah, conserve their landscapes conserve wildlife. So those are sort of and then we also, of course, have licensed images from stock agencies like nature picture library, we used to license from National Geographic or National Geographic Creative, even though they’re I think they’re no longer licensing. So it’s kind of those like, I think four or five buckets of imagery that we’re kind of pulling in from a global network.

Jennifer Anna 3:39
There’s different sort of like talents and expertise across the network, the DAM team, and also certain production teams across the network, kind of assist with different processes. And that can be helping with the contract process to make sure that we’re getting the right deliverables from our photographers and filmmakers to kind of helping with the editing process when those assets have been delivered, creating B roll packages, and then of course, and then the processes of actually getting them into the hive or which we call our DAM the hive and getting them distributed. So again, it’s a little bit different in that our DAM work actually extends sort of beyond the management of the DAM into said, like contract processes working with photographers and filmmakers, doing edits, and again, like getting them to the system and then getting them distributed. And the way that our DAM is actually used, for the most part, our DAM is accessible by again, our entire network. If you have a WWF employee, you have access to our DAM so we have approximately 4000 users And so, again, our DAM may be a bit different in that it’s not just utilized by marketing and communications teams across a network. Program staff use it. Science staff use it. Our accounting teams probably use it for if they’re working on something. So it’s very far reaching like our DAM definitely serves our users sort of beyond the marketing and tech teams at WWF.

Henrik de Gyor 5:34
Jennifer, what are the biggest challenges and successes you’ve seen with Digital Asset Management?

Jennifer Anna 5:39
So let’s start with successes. I think what I’ve seen in my time in DAM is that we’ve been rethinking DAM as part of a larger marketing technology ecosystem, which I think that’s been a very positive step for the industry. I think we are thinking about DAM more holistically. And understanding they are programs requiring long term management versus standalone platforms or products, which was more the philosophy when I got started, as I said over 10 years ago, I think we understand more now. I think the industry understands more now that it’s a kind of a people first, technology second initiative, and that it can take a village to make these Digital Asset Management platforms run. And I think that’s all very positive.

Jennifer Anna 6:45
That said, DAM program still continue to be undervalued and misunderstood by companies, and therefore, I think they’re still being under resourced. I see large companies, fully resourcing their CMS, their CRM, their social media departments, and other marketing comms tech platforms with teams and budgets. But then they only employ one person to manage all the aspects of the DAM platform. And just to reiterate, these DAM programs take a village to succeed. So I would really like to see the industry help companies set these programs, and the people required to manage them up to succeed.

Henrik de Gyor 7:36
Jennifer, what advice we’d like to share with DAM professionals and people aspiring to become DAM professionals?

Jennifer Anna 7:42
I would say a few things, I would say learn about the larger marketing communications technology ecosystem, and approach DAM holistically as part of a larger system of processes and people. I would also say you need to be prepared to speak to different stakeholders in their own language about DAM. Change management is a big part of making a DAM program succeed.

Jennifer Anna 8:20
That said, I would also say it’s important to set boundaries and expectations. Many DAM jobs, depending on what they are, are actually several jobs in one and you will need to be able to educate your stakeholders about what is possible. Many times when you are coming into a new workplace, you will be the expert. No one else in the organization or company will understand DAM the way that you do. And then I would say the final thing is with that said, know that you don’t need to know everything. Technology changes so fast that we are just really running along with it.

Henrik de Gyor 9:08
Well, thanks, Jennifer.

Jennifer Anna 9:09
Thank you so much. This is really a pleasure.

Henrik de Gyor 9:12
For more on this, visit anotherdampodcast.com. If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com. Thanks again.


Questions?

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify, TuneIn, and more

Need Digital Asset Management advice and assistance?

Another DAM Consultancy can help. Schedule a call today


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Another DAM Podcast interview with Susan Wamsley on Digital Asset Management

Listen to Susan Wamsley speak about Digital Asset Management

Here are the questions asked:

How are you involved with Digital Asset Management?

How does a Museum where radical Arts and Architecture meet Digital Asset Management?

What are the biggest challenges and successes you’ve seen with Digital Asset Management?

What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Transcript

Henrik de Gyor 0:00
This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor. Today I’m speaking with Susan Wamsley.

Henrik de Gyor 0:09
Susan, how are you involved with Digital Asset Management?

Susan Wamsley 0:13
Hi, Henrik. I am currently the Digital Asset Manager at the Solomon R. Guggenheim Museum here in New York. And previously, I’ve worked as a Digital Asset Manager, and Photo Archivist for civil engineering firms and architecture firms in New York City. And I was thinking, what the differences between those those days of yore and now and previously, there was more of a focus on kind of a mass digitization of photography collections, and then making them accessible. And now we have the undercurrent of mass digitization of archives. But on top of that, we have the proliferation of born digital assets, photography, as well as audio and video these days. So that’s what we’re dealing with at the Guggenheim.

Henrik de Gyor 1:04
Susan, how does a Museum where radical Arts and Architecture meet Digital Asset Management?

Susan Wamsley 1:11
We use the DAM in many different ways. One, we organize and reuse our assets for our public facing projects. These would be marketing projects, our website, social media, our app, any educational programs, virtual tours, publishing, licensing, that sort of thing.

Susan Wamsley 1:33
We also use it for documentation of the collection. We have our condition documentation for our artworks. We have treatment documentation, install and de-install photographs. And we also have documentation of our beautiful building, which is a UNESCO World Heritage Site. The architect was Frank Lloyd Wright. And we have going back to the construction of the building, William Short, was the project manager, I believe, for the construction, and he photographed the building, as it was being built. So that’s fascinating information. And then we also, of course, document the building to this day, that that up to our Wayfinding signs that relate to our pandemic preparedness. So we document all different kinds of things in there.

Susan Wamsley 2:26
And then also be capture our institutional knowledge with the DAMs for Museum, it just sort of grows and grows. The lifecycle of a digital asset is essentially forever in there, because we just build on it. So if you have an old photograph of a painting, maybe you don’t use it for marketing anymore, but maybe your conservation department’s interested in what the colors looked like in a particular year. So we just sort of build our institutional knowledge in the DAMs. Use it as sort of a small a archive, we also have capital A Archives. But this is a place where you can learn about our objects. You can look at the exhibition history, how it’s been shown and exhibitions through the years, you can look at the conservation history and determine the copyright information.

Susan Wamsley 3:18
And one good example of how we’re using our DAM to capture knowledge is in our recently, almost completed project, the Panza Collection Initiative. That was a 10 year research project that was funded by the Mellon Foundation grants. And it was a look at our conceptual, minimal and post minimal artworks in the Panza collection. And this is very complex material. And it needed to be researched very carefully from lots of different sources.

Susan Wamsley 3:53
And our researchers were able to capture what they found about the objects. I’m just gonna use as an example. We have four exhibition copies of one Bruce Nauman neon work, and these kind of holdings you need to look at and determine Is there something that would be considered an original? Are there any they’re considered wrong? Are they the wrong colors or something, for example? So our researchers interviewed the artists, interviewed artists estates, looked carefully at what we have looked at other archives, pulled all this information together, and then they’re able to determine, for example, in this or that exhibition photo, which artwork is in there is this exhibition copy, that exhibition copy. So that kind of material, which is very complex and has lots of nuance is perfect, actually for the DAM because you can get a lot of description in there. You can get a lot of photographs in there, and you can really detail all of the findings. And then ultimately, this is to be sort of available for public research. So this has been a big project and one that I think has really shown what you can do with the Digital Asset Management system.

Henrik de Gyor 5:15
Susan, what are the biggest challenges and successes you’ve seen with Digital Asset Management?

Susan Wamsley 5:20
This was something that, as I thought about, I kind of thought we could answer both questions with the same answer, which would be user adoption. I feel like your biggest success as a digital asset manager is achieving a solid user adoption, because that means you’ve got a good interface, your metadata is good and you’ve have a good rapport with your colleagues and with all the people who are using this [DAM] because you’ve listened to what they need, and you’re responding to also the needs of the company. So you can set up good workflows, as well as have data integrity.

Susan Wamsley 6:02
And I thought this is also really one of the biggest challenges is you have a system that people need lots of different things from and they want different things from. And how do you set something up that can please everybody, or mostly please everybody? So I would say user adoption for both of those.

Henrik de Gyor 6:24
Susan, what advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Susan Wamsley 6:30
I don’t know if I have a lot of advice for people who are already professionals, because I’m sure we all have similar experiences. I think, currently, one thing that is a big topic, among my colleagues is interoperability with other systems that that’s really a key to your data integrity, and just to making your workflows easier for everybody in the institution, or in the company that you work for. And I would say, people who are coming into this, that, you know, you you find yourself doing a lot of the work on your own. There are a lot of hours to setting things up and determining a taxonomy and coming up with the keywords and all kinds of things, applying metadata. But really, when it comes down to it, while you’re also worried during all this, what you really need to be doing is interacting with your colleagues a lot and really listening to what people need, what they expect, and how your system can respond to kind of the culture that the institution or the company needs. You can reflect their acronyms. You can see how people search you can. Are they looking for something really specific? Are they looking for more browsable topics, that kind of thing, and really build something that responds to the needs of the institution.

Henrik de Gyor 7:59
Well, Thanks Susan.

Susan Wamsley 8:00
Thank you for inviting me to be on your podcast.

Henrik de Gyor 8:02
For more on this, visit anotherdampodcast.com. If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com. Thanks again.


Questions?

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify, TuneIn, and more

Need Digital Asset Management advice and assistance?

Another DAM Consultancy can help. Schedule a call today