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Another DAM Podcast interview with Bryan Cohen on Digital Asset Management

Transcript:

Henrik de Gyor:  [0:01] This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor. Today, I’m speaking with Bryan Cohen. Bryan, how are you?

Bryan Cohen:  [0:10] I’m great, thanks. Thanks for having me on the podcast today. I appreciate the invite.

Henrik:  [0:14] Bryan, how are you involved with Digital Asset Management?

Bryan:  [0:17] I’m the Digital Platform Lead for Pfizer. My main role is overseeing the digital platform that we use for review and approval of all of our pharmaceutical promotional materials. That’s a global system that has about 5,000 users.

Henrik:  [0:33] How does a leading research based biopharmaceutical company use Digital Asset Management?

Bryan:  [0:39] We use it in a couple of different ways. Our key is because we are so highly regulated with what we can actually show to consumers and what we can actually show to our healthcare providers. Our main focus with Digital Asset Management is to review and approval process for all the materials that we create.

[0:57] A lot of people don’t realize…much like a magazine, or a newspaper, even an online website…the amount of review that goes into every little PC you see, whether it’s in a doctor’s office, or commercial TV, or even a radio ad. It goes through a very intense review and approval process.

[1:16] Not just from an editorial standpoint, but also from a medical, legal, and regulatory standpoint, before even gets submitted to the FDA. That is our main focus. There are tons of different rules and regulations. United States is the most highly regulated. There are certain rules in Canada, Latin America, Africa, Middle East and even in the European Union there are about 15 or 20 different regulatory bodies that all have different rules and tweaks, and things that they require.

[1:46] Our review and approval system is almost like one global system that manages a hundred different newspapers with different languages. We have that complexity as well. On top of that, what we are trying to really get our hands around with the rapid pace that we have with acquisitions with companies that we’re either merging with, or smaller pharmaceutical companies that we recently purchased.

[2:10] We’re trying to get our hands around, not only their review and approval system but also their asset management. The pure thing when you think of DAM, normally images, videos, sound files, all of that stuff of course it’s different everywhere.

[2:24] It’s something that we’re even internally at Pfizer trying to get our hands around. With all of this electronic content that we’ve created, with these huge transitions you’re going all digital from a cost perspective and efficiency, and even in efficacy perspective with our advertising.

[2:40] We’re trying to really get our hands around and control all of that intellectual property. We use it at its core for review and approval. The larger picture is figuring out how to get our hands around these assets so we can drive more towards a custom, maybe not necessarily custom, but omni channel marketing and more targeted marketing flexibility with our assets.

Henrik:  [3:05] Bryan, what are the biggest challenges and successes you’ve seen with Digital Asset Management?

Bryan:  [3:10] The biggest challenge for us is trying to convince folks at Pfizer, and even within all our pharmaceutical, the key to really have their hands on an intellectual property. A lot of pharma companies have outsourced the creation of that content. We have all kinds of things that we’ve purchased at agencies, and buried in their storage.

[3:32] The only thing we might see are the two or three photos that we might have used in a particular piece. The challenge is really a perception challenge. We don’t make money out of this digital content that we create.

[3:44] It helps to drive sales, but we’re not Huffington Post. We’re not AOL. A lot of these companies that make content and then make money directly from that content, either through subscription or advertising on their website.

[3:58] Convincing internal executives, and convincing just people in general at Pfizer of the need to focus on access. I don’t necessarily want to say control, but access of understanding of those digital assets is a huge challenge.

[4:16] As you would imagine, they’re focused on producing medicine. They’re focused on producing pharmaceuticals or consumer medicines, and getting those things to market. They’re focused on marketing as a whole and as a platform. Not necessarily worried about the nitty-gritty of how we manage metadata within the Digital Asset Management system.

[4:35] It’s not as sexy to them, and it’s not a focus because they don’t make money directly out of it. However they’re also starting to struggle with understanding what everything is. In order to create all these apps, and websites, and advertisements. The increasingly frustrated, the marketing teams are, with understanding what they already have out there so they can get market quicker.

[4:57] That is our biggest challenge. Our biggest success, I would have to say, over the last few years, at least for us, is going to more of a global mindset with what we create and being able to share this content from region to region or country to country and then fine‑tuning it.

[5:12] That obviously saves cost, but more than anything it gives teams the ability to leverage the things have been created in other places and are effective in other places, and customize that for a local market.

[5:23] We can get to the market quicker if, say, a drug is approved in another country, which happens all the time. It might be approved in the United Sates. A month or two later, it’s approved in Brazil. We need to be able to deploy materials quickly. We can’t recreate all these materials, all the time.

[5:40] Our global platform is a huge success and a big step forward in being able to accomplish that.

Henrik:  [5:46] What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Bryan:  [5:51] That’s a really good question. I have to say from a personal experience I never aspired to become a [laughs] Digital Asset Management professional. Really these two questions here are…one leads into another.

[6:05] In a sense that I got into this industry, maybe 20 years ago, totally by accident I started as a graphic designer, and then realized that I really didn’t have the talent [laughs] to be a very good graphic designer.

[6:20] I also realized it’s difficult to make a very good living as a graphic designer. More than anything I noticed that I was way more into the background, the functioning of the applications. I was in desktop publishing and I used to use PageMaker, Quark, and then InDesign.

[6:37] I found that I really like the technical aspect of it more than artistic side of it. Even if I was an art director for a little while at The Wall Street Journal, and even though I did that, I designed pages and special sections, I found that I was much better using an artistic eye than I was creating the art myself.

[6:58] That really transferred into Digital Asset Management working on these large workflow systems and giving a little bit more into how these systems actually connect and make things happen.

[7:11] Becoming at Digital Asset Management professional, I would say that my biggest advice would be to get some experience in how these systems are used. It’s difficult to step right into a Digital Asset Management project and have expertise, because the large ones may only happen a few times right in your professional career.

[7:30] Rather may be better to gain some experience as a user. What we say is on the business side and not focus as much on the technical side. If you do that, then you get a much better understanding of your users and you’re able to transition that into the setup, the configuration, and get an understanding of really what the workflow needs.

[7:50] If you do that, it comes across in your language as you’re addressing your user community and addressing their concerns when you’re trying to roll out these big systems. You tend to give an increased buy‑in when that happens.

[8:03] The final thing that I would really say was first people aspiring to become a Digital Asset Management professional is that as I look back, I see that everything drove to really me being in this profession, but when I was making those decisions to go from role to role, it was never with a…I want to be a Digital Asset Management person and professional as the end game.

[8:29] Rather it was, accepting challenges along the career path that brought into my experience. That’s probably the best advice that I can give. It’s to not turn down opportunities on projects or even new jobs just because they don’t fit tightly within a little box.

[8:47] Use your experience, and then grow.

Henrik:  [8:48] Great advice. Thanks, Bryan.

Bryan:  [8:50] Anytime. I love talking about Digital Asset Management. I’d say this is really a piece of technology that people don’t realize how much it has to do with what they see on their phones, or televisions, or anything, and as we become so digital in our daily lives, be able to manage digital assets and manage that data, and really respond to marketing needs and trends.

[9:15] It’s more critical now than it was 20 years ago when we were pre‑TV, radio, and that was about it. The flexibility that the web has given us…has made our profession just as important as a software engineer or anyone of those program creators, because we have the ability to really the entire horizon when it comes to these things that we’re driving out to our customers.

Henrik:  [9:39] For more on this and other Digital Asset Management topics, go to anotherdamblog.com. For this and 170 other podcast episodes, go to anotherdampodcast.com. If you have any comments or questions, please feel free to email anotherdamblog@gmail.com.

[9:56] Thanks again.


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Another DAM Podcast interview with Julia Thompson on Digital Asset Management

 

Transcript:

Henrik de Gyor:  [0:01] This is Another DAM Podcast about Digital Asset Management. I am Henrik de Gyor. Today, I’m speaking with Julia Thompson.

[0:07] Julia, how are you?

Julia Thompson:  [0:09] Great, thank you. How are you?

Henrik:  [0:10] Great. Julia, how were you involved with Digital Asset Management?

Julia:  [0:14] I’m the Digital Asset Manager at UNICEF, New York headquarters. Part of that role, I’m the administrator of our Global Digital Asset Management System. This includes things like configuring the ACLs, developing and maintaining metadata, working with the DAM vendor on issues, any changes we’d like to make, and features that would be useful to us.

[0:34] My role also includes the development of DAM workflows and advising on best practices, and user support and training.

Henrik:  [0:42] How does an organization focused on long‑term humanitarian and developmental assistance to children and mothers in developing countries use Digital Asset Management?

Julia:  [0:52] The DAM system that I manage contains just finished materials at this stage, rather than works‑in‑progress, although I see that being something that we may be using the DAM system for in the future. At the moment, it includes photos, videos, branding materials, publications and social media assets and things such as infographics.

[1:12] And also other related peripheral materials, mostly communication materials that are ultimately destined for an external audience. So we work in more than 190 countries and territories and we have content creators and offices all over the world. For us having a global DAM system helps us to break down content silos across the organization.

[1:33] It provides us a way to make rich media created all around the organization, available to UNICEF staff everywhere. The staff use the DAM system to locate materials for repurposing and reuse when they are creating new communication assets. So we offer B‑Rolls for creating new videos, photos that they use in new publications.

[1:52] We also use the DAM system to distribute editable versions of assets for localization. So that means that an office can create versions of assets in their local languages. We use the DAM system as a tool for sharing downloadable assets with news media and with our many partners and stakeholders.

[2:09] It also provides a source for high quality assets for publication on websites and social media, and other internal platforms and it’s integrated with unicef.org, for the publication of photos by the DAM system API. I’d say that one of the most important roles of Digital Asset Management for us is in helping to protect the rights of the children in our photos and videos, helping us to ensure that assets are used appropriately.

[2:32] So we have some assets, images of children at risk, such as children associated with armed groups, which requires special approval and particular care in their use. The DAM system helps us to handle usage approvals.

[2:45] We are able to use the system to embed the usage terms and conditions and some asset types like images, to make users aware of the usage terms and conditions upon accessing assets in the DAM system.

[2:56] We use the DAM system to pull together packages of assets that relate to a particular focus area or a campaign, which makes it quicker and easier for staff to find the communication materials that they need and the DAM system also provides a definitive source for our branding materials, so that we can keep the UNICEF brands clear.

Henrik:  [3:13] What are the biggest challenges and successes you’ve seen with Digital Asset Management?

Julia:  [3:17] So in some ways our successes and challenges are fairly closely linked. Because the DAM system has become quite central in supporting our communication goals, our users are starting to see the benefits of the DAM system in their work, which is a good thing. It’s exactly what we are aiming for.

[3:34] One of the consequences that we found of having a system that people like and see the value in, is that we’re finding ourself needing to assess and culminate new needs that are arising, we’ve seen the emergence of new use cases, new demands on the system, which have created new challenges to address, new workflows to develop, additional metadata to add, changes in the way that we handle permissions.

[3:57] So these new needs have been a challenge to address. Some taking extra resourcing, requiring changes in the way that we are working with the system. But it’s also nice to see the value of Digital Asset Management in such a large organization. Another challenge that we’ve faced is balancing our shorter and longer term needs.

[4:15] We need our Digital Asset Management to support an often high paced flow of assets within the organization and to outside partners and news media. But we also need to ensure that we have full and accurate metadata needed for the long‑term accessibility of those assets.

[4:30] In an emergency situation such as after the recent Nepal earthquake, the DAM system was used to make photos and videos available to the organization and to the news media, which needed to happen quickly. So in a situation like that there’s not always time to spend fully cataloging an asset before publication and distribution.

[4:50] However, we do need full metadata to ensure that someone can find those assets in a few years and that they have enough contextual information to know what their looking at. So I definitely wouldn’t claim to have all the answers to that dilemma yet. That’s really something we are still working through. But I think in the future, it’s going to have to involve a staged approach to Asset Management.

[5:09] We have a workflow and a system that’s live and user‑friendly enough to meet their short‑term needs, combined with oversight by information professionals, maybe filling in the metadata and making sure that everything looks right at a slightly later stage.

[5:24] And also, I think accepting that good‑enough is sometimes the best you can do. There is really no question that Digital Asset Management in a large organization like that, operating in different time zones is a challenge.

Henrik:  [5:36] I bet. What advise would you like to share with DAM professionals and people aspiring to become DAM professionals?

Julia:  [5:42] One of the things I would recommend is the future proofing as much as possible, being aware of the importance of flexibility and scalability when procuring and configuring a DAM system because you will inevitably be making changes, particularly when working in a large organization.

[6:00] We found it really important to have a system that allows us to be really flexible, making changes to metadata, accommodating new asset types, new asset genres and supporting new asset cases.

[6:12] Related to that, I’d say that it’s important to keep talking to your users well beyond the initial planning and implementation stage, so that your system and workflows can evolve along with the new user needs that will emerge. We’ve definitely had a lot of changes with the way that we are using Digital Asset Management within the new organization, even over a fairly short period of time.

[6:33] For people aspiring to become DAM professionals, I would say that it’s getting hands‑on experience and so getting some exposure to Digital Asset Management in a real organization is super important.

[6:44] I would think that although getting a good handle on Digital Asset Management theory and best practices is key, it’s also really important to be able to navigate the unique culture of an organization to be able to successfully identify business requirements and end‑user needs.

[7:00] At least from my point of view that seems to be where the biggest challenges lie, but also the biggest opportunities for success in Digital Asset Management.

Henrik:  [7:08] Great. Well, thanks Julia.

Julia:  [7:10] Thank you.

Henrik:  [7:11] For more on this and other Digital Asset Management topics, go to anotherdamblog.com. For this podcast and 160 other podcast episodes, go to anotherdampodcast.com. If you have any comments or questions please feel free to email me at anotherdamblog@Gmail.com. Thanks again.

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