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Another DAM Podcast interview with Barbara Alexander on Digital Asset Management

Barbara Alexander discusses Digital Asset Management

Transcript:

Henrik de Gyor:  [0:02] This is Another DAM podcast about Digital Asset Management. Hi, I’m Henrik de Gyor. Today I’m speaking with Barbara Alexander. Barbara, how are you?

Barbara Alexander:  [0:09] Good, thank you, and you?

Henrik:  [0:11] Great. Barbara, how are you involved with Digital Asset Management?

Barbara:  [0:15] The function that I handle essentially handles all digital assets for our company across all markets. We manage all product images, videos, presentations. All the assets then come in, and we tag them with metadata. The types of metadata that we embed assist our different markets and our different functional teams in sourcing the images that they need.

[0:44] For our marketing teams, they use the DAM to find and launch assets to all the different markets. When we’re rolling out a new program, we’ll supply all the print assets for ad production. All the assets for POS and displays, social media assets, and videos and other related assets roll out in their countries

Barbara:  [1:07] One of our big initiatives was to really focus on the consumer this year. We paid a lot of attention to our relationships with our retailer accounts. One of the things we do with our assets is we organize them in collections. Each collection has a single link that we can send to our retailer, or it can be embedded in a spreadsheet. They can click on it and have access to the assets without needing to log on to the DAM. This has been a big success for us.

Henrik:  [1:42] How does a global beauty manufacturer use Digital Asset Management?

Barbara:  [1:48] Primarily we use it to make sure that only approved assets are used in the marketplace, and to be sure that usage rights are complied with. We’re able to expire the assets on our platform. Our platform will send out notification to anyone who’s downloaded the asset that’s expiring to alert them to the fact beforehand. So that they can pull the asset and supply an alternative asset.

[2:17] It’s a great governing platform. It gives a worldview to the global marketing teams. It allows them to see how the markets are using the assets. If they’re really using the whole palette that’s been provided to them, or if they’re taking a few select assets. It allows the marketing team to assess their budgets and where they should spend their money.

Henrik:  [2:42] Barbara, what are the biggest challenges and successes you’ve seen in the Digital Asset Management?

Barbara:  [2:48] We’ve had a lot of successes and some realistic struggles. The successes have been with our ability to really service our markets and our retailer accounts, which are very important. We’ve been able to really focus on consumer‑facing experiences.

[3:06] The struggles really center around the internal reorganization our company has gone through, which has been quite traumatic. I’ve been doing a lot of thinking about where the DAM is located within the organization. It really matters in terms of its overall success and survival.

[3:25] The closer you are to the core of the corporate level, I think the more successful the DAM function can be within the organization. The further you are from that, the more vulnerable you are to new people coming in, or a new emphasis. That’s been very difficult. The DAM function right now is getting re‑assessed. It’s becoming more global marketing focused, we’ll have to see what happens with it. [laughs]

Henrik:  [3:51] A lot of people struggle with being more center to the core rather than being on the fringes and being possibly at irrelevance, unfortunately, because it’s not even known to the rest of the organization.

Barbara:  [4:03] That’s exactly right. We’ve had such a reorganization and shift in people, and as a result, DAM is not understood, or really factored in as a very core, relevant function of our company.

Barbara:  [4:19] We’re struggling with that right now.

Henrik:  [4:21] I understand, and I think a lot of organizations struggle with that. I’ve heard that from many organizations. That they don’t know where to put DAM. Is it IT? Is it marketing? Is it some creative function? Or is it tied to distribution or something? It’s a struggle for many organizations.

Barbara:  [4:37] Exactly.

Henrik:  [4:39] What advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

“We have to think of ourselves as more than just a DAM professional. It’s more a media professional. I think that the more certification and knowledge that you can gain will only assist you.”

Barbara:  [4:44] We have to think of ourselves as more than just a DAM professional. It’s more a media professional. I think that the more certification and knowledge that you can gain will only assist you. I know the DAM Foundation has a program. I would recommend that. I also think it’s very important to attend industry functions whenever you can.

[5:10] There’s so much information to be gained by your colleagues in the industry that you really can’t source online or from a book. That face‑to‑face contact and understanding is really important. Definitely the DAM New York Meetup, the Henry Stewart DAM New York Conference, and Metadata Madness [laughs] .

Henrik:  [5:33] Which we’re attending right now.

Barbara:  [5:34] Exactly.

Henrik:  [5:36] Thank you, Barbara.

Barbara:  [5:36] Thank you, Henrik.

Henrik:  [5:38] For more on this and other Digital Asset Management topics, log on to anotherdamblog.com. If you have any comments or questions, please refer to email me at anotherdamblog@gmail.com. For this and 150 other podcast episodes, including transcripts of every interview, go to anotherDAMpodcast.com. Thanks again.

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify or TuneIn

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Another DAM Podcast interview with Rob Schuman on Digital Asset Management

Rob Schuman discusses Digital Asset Management

Transcript:
Henrik de Gyor: [0:01] This is Another DAM podcast about Digital Asset Management. I’m Henrik de Gyor.
Today, I’m speaking with Rob Schuman.
Rob, how are you?

Rob Schuman: [0:10] Great.

Henrik: [0:11] Rob, how are you involved with Digital Asset Management?

Rob: [0:14] Well, I got involved about 12 years ago, which was early for Digital Asset Management. Right now, I’m a general consultant. I help people organize, choose vendors, and help them implement the big change management that comes along with any DAM system. Also, advise people on technical issues of how to set up a DAM system that works well for everyone.

[0:39] Back when I was at Sesame Workshop, which was then called Children’s Television Workshop, the Sesame Street producers asked me if there was any way they could view their library without having to go up to the library and pull cassettes and cue up cassettes and all of that. The executive producers had a problem that they were reusing the same clips over and over and over again because those were the ones that people knew in their heads, while clips that were just as good were sitting in the library idle because no one wanted to take the time to go and find them.

[1:13] We said we’d do what we could, and about a year later, we developed one of the first DAM systems for video and television. It was very early in the DAM marketplace, and we believed it was the first or one of the first video Digital Asset Management systems. It was completely homegrown. We had any number of metadata fields and attached them to both proxy video and broadcast-quality video.

[1:41] We also were one of the first to include DAM as part of their workflow. It made producing the show so much easier, got them to do segments, have the segments approved by the producer, then get them right down into the edit room to complete them. I worked for Merck, the drug manufacturing company, and right now, I’m at the New York City Ballet. I call myself “content agnostic” because ultimately every company has their content professionals.

[2:11] They don’t need me to produce content for them. They need me to organize that content and make sure everybody has access to it and make sure that their workflows are automated. They don’t really need another person on content. Really, assets are assets, whether they’re talking about drugs, dance, or Sesame Street. I laugh that I worked for Sesame Street and Dow Jones, and the work is basically the same.

Henrik: [2:45] Organizing information?

Rob: [2:46] Yup, and making sure they can find it.

Henrik: [2:49] Yeah, very key. How does an organization focused on ballet use Digital Asset Management?

Rob: [2:56] Unlike music where there’s a score, dance is really a visual medium. Back in the mid 1980s, somebody had the idea of taking a VHS camcorder and sticking it up on the front of the balcony and taping the ballets. That stayed on VHS for a very long time, updated a little bit when camcorders became digital. They have a library of about 2, 500 or more performances.

[3:26] They have some rehearsals. It’s all on VHS tape. They got a grant from a government group called “Saving America’s Treasures” to try to rescue these. The New York City Ballet has this school so that the students could study choreographers like Balanchine or Jerome Robbins. What they’ve done is built their own Digital Asset Management in just stations.

[3:53] Right now, the theater has been redone with high-definition control room and high-definition cameras. All of the ballets or most of them are recorded as files, which we then add a whole lot of metadata to and put into their asset management system for anyone to find. You can look by choreographer by, of course, the date, and the musical piece.

[4:20] You can look at, “Let’s see all the variations of ‘The Nutcracker'” or “Let’s compare this choreographer’s version to that choreographer’s version.” They’re just starting to get to the launch of this. They want to put a computer and monitor in every dance studio that they’ve got. They have, I think, nine of them, including the ones from the school, so that they can work with the students and show them exactly how it’s done. Video is the only way to capture a live performance, and that’s what they do.

Henrik: [4:50] That’s great. Rob, what are the biggest challenges and successes you’ve seen with Digital Asset Management?

Rob: [4:57] The biggest challenge is the one that almost everybody faces. People think it’s choosing a DAM system or the technology you use or the metadata schema that you use, but really, it’s making sure that your customers are happy that there’s an acceptance of workflow changes. I’ve worked at places with both.

[5:18] At Sesame Street, we never really launched the DAM system, because by the time it came for the date to launch it, everybody had it. People saw it in beta and said, “I need this. I don’t care that it’s not ready. I don’t care, I’ll report bugs, but I want to use this.” That was a big success.

[5:37] At a big company like Merck, management came down and said, “We’re going to use this Digital Asset Management system,” and there was so much resistance. People were just tossing assets in there. There was a lot of metadata management that had to go followed up and a lot of wasted time, effort and energy that if you start with getting the folks enthusiastic, and if you get as close to their current workflows as possible and come in with the attitude that this is not something that management is demanding.

[6:12] This is something that will make your work easier and make you more productive. One example of that, again going back to Sesame Street, one day a woman came into my office in tears because she realized that the DAM system would be down over the weekend for some maintenance. She needed to get something done by Monday or her boss was going to be very angry with her, and she was just so afraid of that.

[6:39] I told her I would talk to her boss and smooth things out, but we still needed to maintain the system. But later, it occurred to me that that’s exactly how a successful DAM should be working. You should be upset if you can’t use it or if the system goes down, because it’s so critical to your work.

[6:58] Some more successfully than others tried to get across that being enthusiastic about the DAM and getting people on your side early in the game is the most important thing. The usual challenge, which is getting people on board and making sure that everything works, technology is changing so rapidly. One of the biggest challenges in DAM right now is the user interfaces.

[7:28] A lot of the systems that I’ve seen are really great on the back end, but forget that there are people on the front end who really need to be coaxed along, just throwing up a series of fields for them to fill in this form. It doesn’t help unless there’s a counteraction of, well, instead of having to write this on paper, or I can find stuff later if I put metadata on it now. Of course, there’s always the ‘metadata policeman’ who has to go in and look at everything going into the system.

Henrik: [8:01] We’re all familiar with those [laughs] , since we do those tasks regularly or we have in the past.

Rob: [8:08] One thing I did at Merck was I put a sign on my cubicle there that said, I thought “DAM” was too violent a word, even though we all like using it. I said this was “Marketing Operations Management,” and I thought “MOM”. Let’s call it the “MOM” system.

Henrik: [8:28] Rob, what advice would you like to share with DAM professionals and people aspiring to become DAM professionals?

Rob: [8:33] Basically, the only real advice I can give is to go for it. It’s a young and growing area of computer and personal information and marketing information. I’d say study what you can. Ask questions. Learn about metadata. Learn from others. Go to the DAM meet-up to meet people and find out what they’re doing. Then, if you can, get the exposure to a DAM system.

[9:04] You don’t really need to go back to school for a full library degree to understand basic metadata. There’s a need for entry-level people to actually be the ‘metadata policemen’ and enter things into the DAM system. Generally, the person who is in charge of it doesn’t really have the time, particularly for the large systems, to go over what’s going in, to be the ‘metadata police’, so to speak, and make sure that the DAM system is loaded with all of the proper information.

[9:35] I used to advise television people, “Just go and get the exposure to it and show that you’re interested. Volunteer to do some stuff. Sure enough, when they need somebody, they’re going to turn to you, or somebody else is going to need somebody, they’re going to turn to you and get you started at a career.”

Henrik: [9:54] Well, thanks Rob.

Rob: [9:55] Rob: You’re welcome.

Henrik: [9:56] For more on this and other Digital Asset Management topics, go to anotherdamblog.com. Another DAM Podcast.com is available on AudioBoom and iTunes.

If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com. Thanks again.

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify or TuneIn

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NYC DAM Meetup on Digital Asset Management and Project Management

On October 28, 2014, NYC DAM Meetup held a panel discussion on Digital Asset Management and Project Management.

While this time we did not video record the panel discussion, we were able to audio record the whole panel discussion.

Below is the unedited audio recording of this panel discussion (Duration: 90 minutes)

Panel discussion included:

  • Joseph Bachana, President, DPCI
  • Katie Hedrington, Implementation Consultant, Bynder
  • Alex Struminger, Principal, Struminger & Company

Moderated by Henrik de Gyor, Co-organizer of NYC DAM Meetup, DAM Consultant and host of Another DAM podcast

Find out why NYC DAM Meetup continues to get great reviews from the audience.

Enjoy.

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts,  RadioPublic, RSS, Spotify or TuneIn

Need Digital Asset Management advice and assistance?

Another DAM Consultancy can help. Schedule a call today


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Another DAM Podcast interview with Dan Piro on Digital Asset Management

Dan Piro discusses Digital Asset Management

 

 

Transcript:

Henrik de Gyor:  [0:00] This is Another DAM Podcast about Digital Asset Management. I’m Henrik de Gyor. Today I’m speaking with Dan Piro.

[0:08] Dan, how are you?

Dan Piro:  [0:09] I’m good, how are you?

Henrik:  [0:10] Great. Dan, how are you involved with Digital Asset Management?

Dan:  [0:13] I work for Turner Broadcasting. I am the Digital Asset Manager for TNT, TBS and Turner Classic Movies, on‑air, creative services department.

Henrik:  [0:23] Dan, how does a broadcast company use Digital Asset Management?

Dan:  [0:29] When a company as big as ours, we’re talking about 10 national cable networks, implemented Digital Asset Management tool, you’re really dealing with an unfathomable amount of media that’s coming in and out. DAM is really the heart of our ability to get to that media.

[0:49] We use this system to manage all the media that’s coming in, it’s going out. We’re sharing it between each other throughout the workday. We have one enterprise system that everybody in the company uses, but we all have our own instances.

[1:04] In my case, I actually manage three different instances, one for each network. My role supports these different networks based on their different business needs. We setup each one uniquely for those networks.

[1:18] For example, TNT. They deal with mostly seasonal programming. You’ll have episodic shows, they have 10, 12 episode runs. They run 10 weeks in a row. Done. That show is going to go away for six months or a year until it comes back.

[1:33] Part of what we do is use our Digital Asset Management tools to, once that season’s over, push all that content offline. Bring it back online when we’re getting ready to lauch the next season. It really increases efficiencies across the board.

[1:48] Shortly before I started there and was in the interview process, I think we had about 10 original shows on TNT. Just in about two years it’s grown to about 25. We’re dealing with different kind of shows now too. Now we’re doing unscripted shows and a lot of big blockbuster shows.

[2:07] We had ‘The Last Ship,’ with Michael Bay. There’s all these big‑time people that are coming in to put stuff on our network which is great. At the same time, for my role, it’s like “OK, so we’re going to have 60 terabytes of footage from that show, and 40 from that show. Where’s all these stuff going to go?”

[2:25] That’s really where I come in. Making sure that all these raw materials have a place to go when they come in. Have a place to go when we’re done with them. Creating retention policies to determine how long certain things need to be around. Things we don’t need to keep forever. Some stuff we do need to keep forever.

[2:41] We have to make a long term storage solution for certain media that has to be around forever, that we’re always going to go back to.

[2:49] In terms of how we use it? We use it to create a central repository of massive amounts of media files. The benefits of it are that it creates wide access, where several people can use the same media at the same time. You can search for it, you can retrieve it. You have instant accessibility. You can view proxies of files that are not online.

[3:18] Years ago, you’d have to go pull a tape off a shelf, pop it in, fast forward to the part you are looking for, “Oh! That’s not what I need,” pop it out, put it back on the shelf, get the next one. Now, you are just looking at a screen. You’re never leaving your desk. Everything is right there in front of you.

[3:33] Metadata is absolutely key to finding anything. If you put something in your deep storage without applying metadata, you’re never going to find it again. Whether it be as basic as possible, it’s from this show, it’s from this season and it’s this type of asset. Be it shoot footage, a daily, an episode.

[3:52] Even that light level of metadata is good. When you have the option to go in and really tag it with key words and whatnot, it becomes more useful. At this point, the system is still new and we’re still growing, and I think we’re going to get to more of that in the future.

[4:10] In the very early stages, we’re more worried about making sure our new stuff is getting into this system. Then grow the abilities of it once everybody’s onboard and comfortable with it.

[4:22] I think the final aspect of it would be that there’s a safe and secure storage method where nobody’s taking a tape home, it’s disappearing in the background, they accidentally recorded over it. Everything is in one place and people have access to it, but it’s not going away. I would say those are some of the most important ways of how we use Digital Asset Management.

Henrik:  [4:45] What are the biggest challenges and successes with Digital Asset Management?

Dan:  [4:49] The biggest challenge has to be putting in a new system and getting people to change their habits. It’s hard to convince people that there’s a better way than what they are already doing that works.

[4:59] The important thing as a media manager is to understand your business, how it works, and the role that DAM plays in it. It’s easy to come in and say, “I’m the Digital Asset Manager. This isn’t the way that things are supposed to work, and this is what we are going to do now.”

[5:14] You can come in with that approach, but you are going get some resistance, and have trouble getting people to work with you. The best thing that you can do when getting into a new situation, is to really empower your clients, include them in the decision making.

[5:29] If your company has gotten to the point that they need this system, they’re probably already pretty successful. You need to understand that success and know the scope of the project that you’re putting in so that you can work with these people and kind of allow them to do things the way that they like to do them, but still improve processes regularly.

[5:51] When you can recognize the history behind why things are done the way they are done and let people be a part of making this new system with you, that’s really the best way to get buy‑in from you clients. I would say that’s probably my biggest success with the network I’m supporting right now is really just being able to say that it was a team effort even though I might be managing the project myself.

Henrik:  [6:18] What about would you like to share to DAM professionals and people aspiring to become DAM professionals?

Dan:  [6:23] Whether you are a DAM professional or not, if you’re a producer, or editor, really anybody that’s looking to be in the media business, networking is probably the most important thing that you can do.

[6:34] One thing that I like to tell people is, you have all the skills in the world but they won’t get you a job. You can keep our job with one, but if you don’t have a network of people to go to, you will never get a job to apply those skills.

[6:46] The most important thing you can do these days is talk to other people that do what you. Compare notes, talk shop, go to conferences. Hopefully, you’ll be with a company that’s supportive enough to send you to them, because they can be costly if not.

[7:01] Just really see what your peers are doing. By seeing what they do, you’re going to be able to do your job better. If you’re an aspiring Digital Asset Management professional, get on LinkedIn, join discussions, ask questions. Just find other people that do what you do.

[7:15] A lot of times if you’re just approaching somebody and saying, “Hey, help me with this job,” they might not be so receptive. If you talk to people and talk to them about what they do, and why they make certain decisions, I think they’re going to be real open to discussing things with you.

[7:32] Later down the line, when you need them for that favor, you’re going to be in pretty good position because they’re going to say, “I remember this guy and he was really cool to talk to about DAM.” Or producing, or editing. Whatever it may be.

[7:44] LinkedIn is most powerful tool to anybody in my industry right now. It boggles my mind when I talk to people around the office. That are just, “I’m not on there yet,” or “I’ll get to it one of these days.”

[8:01] Don’t wait. Get on there. It can’t hurt and you are going to connect with people you worked with ten years ago, and be like “Oh, look. That person works at NBC now.” Now you have a contact with NBC. Great!

[8:12] Another thing to do, if you’re really aspiring to get into DAM, find a way to incorporate it into your personal life.

[8:20] In my case, I am a music nut. I have to have the whole discography of every artist that I love. I have 50,000 media files and they all have artwork. They all have metadata. The year that the album came out, what artist, what album. The ratings in iTunes. 3 stars, 4 stars, 5 stars.

[8:46] I can make a playlist of Rolling Stones songs from the 70s, which in my opinion are their best years. Exclude live albums, only include songs that I’ve ranked as 4 stars and 5 stars.

[8:59] Where your friend might want to make a Rolling Stones playlist, and it’ll take him three hours to go through everything, and say, “I want these songs. Maybe that one. Maybe not. I’ll come back and decide on that later.” They can work on it for three hours. At the click of a button, I have my playlist and I’m already listening to it.

[9:14] [laughs]

Dan:  [9:15] Just finding any way. Be it your personal movie collection, whatever, find a way to incorporate it to your life. If you’re not already in the field, you’re going to go on interviews and explain it to people why you’re the best person for the job. If you don’t have that past experience, at least give them something that like that.

[9:33] You have Digital Asset Managers in everyday life every day, that don’t even realized that what they’re doing with iTunes is exactly what we do with these massive media corporations.

Henrik:  [9:44] Great advice. Thanks.

Dan:  [9:45] My pleasure.

Henrik:  [9:46] For more on Digital Asset Management, log on to anotherdamblog.com.

[9:50] Another DAM Podcast is available on AudioBoom and iTunes.

[9:53] If you have any comments or questions, please feel free to email me at anotherdamblog@gmail.com.

[10:00] Thanks again.

 

Listen to Another DAM Podcast on Amazon Alexa, Apple Podcasts, AudioBoom, CastBox, Google Play,  RadioPublic, RSS, Spotify or TuneIn

 

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