Another DAM Podcast

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Another DAM Podcast interview with Karuana Gatimu on Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • Why does a footwear company use Digital Asset Management?
  • Is it about the technology or strategy when it comes to Digital Asset Management?
  • What advice would you like to share with DAM Professionals and people aspiring to become DAM Professionals?

Transcript:

Henrik de Gyor: [0:02] This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Karuana Gatimu.
Karuana, how are you?
Karuana Gatimu: [0:11] I’m excellent. Thank you for inviting me.
Henrik: [0:14] Karuana, how are you involved with Digital Asset Management?
Karuana: [0:17] Digital Asset Management came into my life actually as an offshoot
of Enterprise Content Management. I’m an Enterprise Content Certified
Practitioner. I spent about 20 years in the business doing different sorts of
custom apps and helping organizations find their information. As I moved into
the video world and live events and doing web production and print, Digital
Asset Management was a logical offshoot of all of my history.
Henrik: [0:44] Excellent. Why does a footwear company use Digital Asset
Management?
Karuana: [0:49] Skechers USA, which is a global footwear company, needs
Digital Asset Management because we produce literally thousands of product
images. We have commercials. We have archive clips of conferences and events.
[1:02] A lot of content that we used to tell the story of our company, at different
times during the year. Being able to locate that information, put it together to
be able to create new content, and keep people getting to the information efficiently,
is really important to us.
Henrik: [1:19] Sounds like it. Karuana, is it about the technology or the strategy,
when it comes to Digital Asset Management?
Karuana: [1:24] You know that’s my favorite subject.
Henrik: [1:26] Of course.
Karuana: [1:27] I know that’s why you asked me that question. I really feel it is
about the strategy. Every day, I get about 50 vendor voice mails on my line at
work. They’re all telling me about how they can increase my revenue or give
me this wonderful piece of technology that I desperately need for my customer
experience. [1:48] At the end of the day, I’m in charge of knowing what the business
needs actually are. I think that for anybody in the DAM community, it’s very
important for us to be able to separate what are true services and features that
we need to deliver to the enterprise, and what is the fluff.
[2:05] Nobody can define that. A vendor can’t define that for you. A consultant
can help you. A research agency can help you but the vendors themselves, have
their own agenda. It’s very important that you plug those very worthwhile vendors
into your over reaching strategy.
[2:22] For a company like Skechers, for instance, because we don’t have a monetization
model, we’re not a broadcast network. Consequently, the information
and the services I’m trying to deliver are different than if I was A&E or HBO or
somebody like that.
[2:36] I think it’s really important that we have to know our own business. Devise
our strategy based on the needs of business and the evolution of our business
and partner with people out there in the partner ecosystem, that understand
those needs as we articulate them.
[2:53] I think in that, it really gives us a good foundation in which to continue to
build because it’s never done. The work is never done. There’s always more to
do. There’s always more services I can deliver, and the technology is evolving. If
you take a look at what’s happened recently over the last few years with social,
and how that’s changed marketing operations and the needs for assets and
what have you, we can anticipate that more of that is coming.
[3:17] So knowing our strategy is a really good thing.
Henrik: [3:20] What advice would you like to give to DAM professionals and
people aspiring to become DAM professionals?
Karuana: [3:26] If you are an existing DAM professional, keep the faith. We’re
moving. Don’t lose your enthusiasm. This is an iterative process, and we just
have to keep moving forward. Because as more user generated content, corporate
generated content, and social generated content comes to us, it’s going to
become very important for us to build really well thought out systems. [3:50] So
if you’re already here, then stay. Because the people who are coming are going
to need our experience, strength and hope, as we move forward. I think that if
you’re interested into getting into Digital Asset Management, you have to think
about what you are really passionate about.
[4:07] Is it the technology side, in terms of for instance, database architecture or
technological implementations? Is it the strategy side, in terms of how Digital
[4:16] Asset Management affects business and can be used by business? Or is
it the marketing and creative side, or licensing in the sense of the monetization
and reuse and repurpose of creative content?
[4:28] I think it’s really important to know where you fall within the different layers
of DAM, and then develop your expertise as you move forward. It’s a great segment
to be in. It’s growing by leaps and bounds. There’s a tremendous amount
of exciting content, and vendors out there are doing unique things. It’s a real
great time to be involved in DAM.
Henrik: [4:49] Great. Thank you so much.
Karuana: [4:52] I appreciate it. Thank you for inviting me, and we will see
you later.
Henrik: [4:55] Great. For more on Digital Asset Management, log onto
AnotherDAMblog.com. Another DAM Podcast is also available on Audioboom,
Blubrry, iTunes and the Tech Podcast Network. Thanks again.

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Another DAM Podcast interview with Alex Wolff on Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • How does a global beauty company use Digital Asset Management?
  • How has Digital Asset Management been able to save you time and money?
  • What advice would you like to share with DAM Professionals and people aspiring to become DAM Professionals?

Transcript:

Henrik de Gyor: [0:02] This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Alex Wolff. Alex,
how are you?
Alex Wolff: [0:10] I’m doing excellent. How about yourself?
Henrik: [0:12] Great. Alex, how are you involved with Digital Asset
Management?
Alex: [0:17] I’m the Manager of Sales Technology for Coty Beauty. That’s actually
in the sales side, not on the technology side. I was tasked with finding a
solution for delivering images from our New York office to our field sales, which
are spread throughout the US, and also to customers, and occasionally to third
party vendors. [0:43] I had to go through the whole process of selecting a DAM
vendor and implementing that solution here, finding the right parties internally
to eventually own it, and in terms of moving the images from place to place
and distributing to the field. It was an exercise in replacing the manual effort of
burning disks, shipping them everyplace, and tracking those requests. It was a
lot of work being done here, a lot of manual stuff.
Henrik: [1:21] Sounds like it. How does a global beauty company use Digital
Asset Management?
Alex: [1:25] We use it a couple of different ways. There are various tools. The
very basis, everything starts with the idea for a graphic or an image. From the
time that image is developed and then eventually either shot, if it’s photography,
or created in Photoshop, or illustrated, the whole request and concept
needs to be tracked from person to person and approved as it goes from creative
to marketing to sales back to creative. [2:01] The Digital Asset Management
system helps keep the notifications moving. The next person in line in the workflow
has to be notified because the prior person approved it. That’s the basics.
Then it’s got to track where the images are stored in the file system so that
when a request comes in, it could be shipped out.
[2:24] The next piece is a library function, storing all of the images internally.
Then we needed a tool that was going to help us identify the images that were
ready, what we call our final, retouched images which is a small portion of the
thousands of images that we create. We make them available to the sales team
so they can provide them to customers for advertising or doing presentations at
sales meetings.
Henrik: [2:53] Excellent. Alex, how has Digital Asset Management been able to
save you time and money?
Alex: [2:59] My role is to find efficiencies for the sales team. Sales team had a
two to three, sometimes four, week wait for images, even if they were already
shot because we didn’t have a way of finding them and delivering them quickly.
I had to find a solution, and from there I back off except for procedurally and
user type administration. [3:22] It’s amazing, we’re using a company called
Widen as Software as a Service. Our people, now, go in, find all the images
that they’re looking for, provided they’ve been shot, and get them back in their
hands in 10 to 15 minutes no matter where they are in the world.
[3:40] One consultant estimated that it cut out about a half a million dollars in
waste in terms of efficiency because of how much time we spent tracking. A lot
of people forget that most of the time surrounding all this, it doesn’t take long
to burn a disk. It doesn’t take long to ship a disk. But you could take two or
three hours’ worth of phone calls tracking over the life cycle of a request.
[4:03] First, it’s cut out the time to market which is it used to take us two to three,
maybe even four, weeks to get images out to our sales team from New York.
That cost would be 60 people overnight shipment. You’d have $15 for an overnight
shipment times 60 people. So each set of requests might save us $900.
[4:29] Additionally, there the time that’s spent burning disks, the time wrapping
them and shipping them. The efficiencies that we’ve received by going to an
outside vendor really paid off.
Henrik: [4:41] What advice would you like to share with DAM professionals and
people aspiring to be DAM professionals?
Alex: [4:47] I would start off with having a good foundation in library sciences.
They need to be somewhat technical, be familiar with Windows or the Mac
Operating Systems and the file systems. [5:04] The key to success is being able
to not store an image, it’s to be able to find an image. Categorization and
hierarchies are all things that people that are involved in DAM need to be able
to do very well to recognize what’s going to be effective or more to the point,
what’s not going to be effective.
[5:25] That will allow the end user who is not a librarian, to be able to quickly get
the assets in a timely fashion and delivered very quickly to the final destination.
Henrik: [5:42] Great. Thanks Alex.
Alex: [5:45] You’re so welcome.
Henrik: [5:47] For more on Digital Asset Management log on to
AnotherDAMblog.com. Another DAM Podcast is now available on Audioboo,
Blubrry, iTunes, and the Tech Podcast Network. Thanks again.

Related Articles

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts, RadioPublic, Spotify, TuneIn, and wherever you find podcasts.

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Another DAM Podcast interview with Romney Whitehead on Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • How does a broadcast media organization use Digital Asset Management?
  • You are going to be a graduate of the MADAM program at King’s College of London. Is this Master’s Program preparing you for the working world of Digital Asset Management?
  • What advice would you like to share with DAM Professionals and people aspiring to become DAM Professionals?

Transcript:

Henrik de Gyor: [0:01] This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Romney Whitehead.
Romney, how are you?
Romney Whitehead: [0:10] I’m very well, thank you, and thank you for
inviting me.
Henrik: [0:12] No problem. Romney, how are you involved with Digital Asset
Management?
Romney: [0:17] I began in Digital Asset Management about 10 years ago at
BBC Worldwide. Within there, I was working in the magazines division, focused
on brand management and distribution of magazines globally. My team was
involved in uploading of the assets, rights management, metadata management,
and then distribution of the assets within BBC Worldwide itself, and then
globally out to 53 territories to our licensees and syndication partners. [0:48]
Recently, in the last month, in fact, I’ve joined NET-A-PORTER GROUP. That’s
made up of NET-A-PORTER , MR PORTER , and THE OUTNET. They’re an online
luxury fashion retailer. We’re at the stage there where we’re choosing a solution,
at the moment, to manage a very extensive range of assets, from product photography
to video to print and online magazines, and TV outputs as well. Very
interesting times.
Henrik: [1:22] Excellent. How does a broadcast media organization use Digital
Asset Management?
Romney: [1:29] In my experience, probably looking at it in two ways, one from
the comment workflows, and then probably from a preservation point of view.
From the workflow perspective, what a DAM solution offers a media company
is the ability to manage the content from the point that it’s created to the point
where it goes out to the consumer. [1:55] You could have the ingestion of content
immediately into a system. You could have multiple editing suites dealing
with that content. You can then have the input of the photography unit, if they’re
sending out stills or they’re sending out merchandise related to a particular
show or a product. Then moving through the life cycle through to the points
where that content goes out to a third party broadcaster or to a consumer.
[2:23] Then from the preservation point of view, especially from the point of view
of public broadcasting, what DAM offers is the ability to preserve their content
but also go back through their archives, perhaps finding a back catalogue of
content there. Some of it may be in technology which is obsolete if it’s been
produced over a very, very long period of time.
[2:50] If they’ve got a DAM system, then they’ve got the ability to go back and
retrieve that content. Preserve it at the same time, and then offer new outputs
to consumers. And also, historical value, massive historical value, especially for
broadcasters that have been running for 60 or 70 years.
[3:12] I think a DAM solution, in that sense, means that they never need to lose
material ever again. Whereas in the past it’s, obviously, been stored in dusty
cupboards and left to really not be looked after, unfortunately.
Henrik: [3:27] Romney, you were going to be a graduate of the MADAM
Program, if I understand correctly, at King’s College of London. Is this Master’s
program helping you to prepare for the working world of Digital Asset
Management?
Romney: [3:40] I have to say I’m keeping my fingers crossed that everything
goes well for September when I finish my dissertation. Working in the world
of DAM for so many years, you could almost have that thought, “What else is
there to learn?” [3:55] But I’m a great believer in that there’s always something to
learn, especially if you’re approaching a subject from a particular point of view. If
you’re in the commercial world or if you’re in preservation or library or cultural or
heritage, there’s always something to learn from another area.
[4:12] Where this course has been very beneficial, I have to say, is I’ve come
from a commercial background. What I’ve learned from it is the best practices
that certain other areas have, areas like archive or societies, are really very, very
useful for the commercial world.
[4:31] Things like having extremely in-depth metadata, something which isn’t just
focused on your business but is actually focused on a larger scale to allow an
interoperability between what you have and what other libraries have, or what
other institutions have. Things like Linked Data for, first of all, the semantic web,
which has been a long time coming but is really starting to accelerate now.
[4:57] Preservation strategies, which in the commercial world, I feel preservation
is a bit of an afterthought. But actually, it can prove hugely valuable because
you may have content which is sitting in your archives, or sitting in your DAM
system. Nobody knows what somebody is going to want in 20 or 30 years’ time.
Henrik: [5:20] True.
Romney: [5:21] Rather than just ignoring it, as I feel some commercial institutions
may well do, because it’s costly to keep all that data and to manage all
that data, there needs to be some kind of preservation strategy there which will
allow that content to be opened up in the future if it needs to be, if somebody
wants it. [5:42] I think during the degree, I’ve been very reassured that with every
class and module that I’ve taken, there really was a direct link with what I did on
a day-to-day basis, and what I do on a day-to-day basis. It’s certainly refreshed
my view of the DAM world, and it’s given me some good ideas to take forward.
[6:02] It’s very nice also to have a recognized qualification within DAM, because
I’ve not really seen something out there. You can have people who’ve worked in
this field for a long time, and I can say to people what I do when they look at me
as though I have two heads.
Henrik: [chuckles] [6:17]
Romney: [6:19] So, it’s nice to be able to say, “Oh, there is this here.” But the
fact that my mother will tease me for being a MADAM, and perhaps I will be at
the end. And that’s perhaps illegal in some countries.
Henrik: [laughs] [6:30]
Romney: [6:32] But I would most certainly recommend the course, and the
college and the staff have been wonderful. I think it’s really opened my eyes, I’d
have to say. It’s been very, very good.
Henrik: [6:43] Excellent. And, just to clarify, we’re speaking of the MADAM
program, which stands for the Master in the Arts of Digital Asset Management
Program at King’s College of London, correct?
Romney: [6:50] Yes. [laughs] That’s great, please.
Henrik: [6:55] Not any other madams, necessarily.
Romney: [6:56] Yes, it doesn’t lead to anything else.
Henrik: [laughs] [6:58] Best of luck with that.
Romney: [7:01] Thank you.
Henrik: [7:02] Let me ask you the last question, of course. What advice would
you like to give to DAM professionals and people aspiring to become DAM
professionals?
Romney: [7:10] Well, one would hope that current DAM professionals know
what they’re doing, so I would not profess to be so omnipotent to be able to
give advice to them. But I think people who want to get into the field perhaps
don’t understand what it’s about. It’s a great field to be in, because it involves
a massive range of knowledge and lots of challenges as well. [7:34] As a DAM
manager, I think you need to know what every department in the company
that you’re working in is doing, because DAM will touch every department in
some way. Maybe extensively, it may be very small. Because of that, I think
the key part of DAM is not necessarily the technical solution, but the ability to
communicate.
[7:57] You need to empathize with people. You need to be able to sit down with
an individual and ask them what their pain points are, and understand them. Be
able to reassure them that you know what they’re talking about, and that whatever
solution you’re putting in place is actually going to help them.
[8:15] You have to give people something tangible, because every individual will
use a system differently. So you can’t build a system for one set of users, and
you cannot focus on one set of users, either. You’re not building the system for
just a CEO who wants to save money, or for the clerk who wants to save time in
filing things. You’re building it for everybody in between as well.
[8:38] So, I think the ability to manage people and their expectations, their fear
of change, what their daily stresses are, will make you a good Digital Asset
Manager. The ability to communicate, I think that’s what you need to always
keep in mind, always.
Henrik: [8:53] Excellent. Did you want to share your blog that you have as well?
Romney: [laughs] [8:58] My blog, which I’ve been very remiss at keeping up, but
it’s damitall.WordPress.com
Henrik: [9:08] Excellent. There’s a link to that on my blog at
AnotherDAMblog.com. Thank you so much, Romney.
Romney: [9:15] Thank you very much.
Henrik: [9:16] For more on Digital Asset Management, you can log onto
AnotherDAMblog.com.

Another DAM Podcast is now available on Audioboom,
Blubrry, iTunes, and the Tech Podcast Network. Thanks again.

Related Articles

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts, RadioPublic, Spotify, TuneIn, and wherever you find podcasts.

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Another DAM Podcast interview with Philip Spiegel on Digital Asset Management

Here are the questions asked:

  • How are you involved with Digital Asset Management?
  • How does an information management and consulting company help a major news organization with DAM?
  • What advice would you like to give to DAM professionals and people aspiring to become DAM Professionals?

Transcript:

Henrik de Gyor: This is Another DAM Podcast about Digital Asset
Management. I’m Henrik de Gyor. Today I’m speaking with Philip Spiegel. Philip,
how are you?
Philip Spiegel: Good, Henrik. How are you?
Henrik: Good. Philip, how are you involved with Digital Asset Management?
Philip: I’ve come out of the stock footage and film archive world, and have
been doing Digital Asset Management before it even had that cool title. We
used to call it getting our house in order and being as smart about our assets
as possible. As this world has evolved to be more robust and more ingrained in
other businesses, it’s grown around me and taken off in lots of ways. Most recently,
I’ve been involved in media archives and their relationship to DAMS, previously
at Getty Images, as well as National Geographic in getting their archive
in order, and getting the house in order to be able to officially get things into
the DAM system so it can be retrieved and used and repurposed and re-content
monetized as need be.
Henrik: How does information management and consulting company help in a
major new organization with DAM?
Philip: Well, I think that the funny thing about with Net Now is we get to really
apply our specialty environment that is brilliant at what they do but not necessarily
focused on the Albert Fritz type projects like archive management and
DAM management and being really masters of their fate. It is not their core
competency. It’s our core competency. It’s a great opportunity for us to bring
in our specialty and offer a great service to free up the energies to focus on
what they do best. It makes a lot of sense. It’s really an exciting opportunity for
both of us.
We’re embedded here, and really it’s seamless and transparent. If you didn’t
know, other than the back-end being slightly different, it’s really irrelevant. But
behind the scenes at the management level, they’ll be able to really apply good
best practices and get into the weeds far deeper than could have happened
before because frankly, again, it wasn’t their core competency.
Henrik: What advice would you give DAM professionals or people aspiring to
become a DAM professional?
Philip: I think there’s two different sets of advice I would give DAM professionals
that are already in the business and already working on projects. I
always lean towards being technology agnostic. Not preconceiving an idea of
how a particular device or product may make your life easier but instead really
make more organically from the, what am I trying to achieve? What is my core
business need?
Who are my key clients and users, and how do they interact with the system
they have now? How would they reinteract with the system going forward? Then
build the plan around that. Then find the technology that makes the most sense
on those particular requirements once they are identified.
It’s really easy for all of us to be geeky, like kids in a candy store, and get real
excited about the different gadgets but we have to fight the temptation, and remember
that we are all trying to solve a basic work flow process questions and
problems. We can’t lose sight of that.
That’s a huge one that I advocate on. I’ve spoken before about how technology
can be our savior, it’s not the only thing that makes things different.
There have been plenty of instances where I’ve been in new environments
where money spent on technology solution could have easily gone toward
something not necessarily technology driven, and we would have gotten just as
good, if not the same, result. It’s really important not to pick out the car before
you really know how to drive.
People who are aspiring to be in this profession, I think that it’s important to
really get your hands dirty. I’m a big fan of experience, on the job training.
Recently, I was excited to attend a conference here in New York.
There were so many people there from programs either at Columbia or at Pratt.
They’re getting better, there was an opportunity for them to be exposed where
I think when I was younger and that age, it was more just organic.
Again, it didn’t really have this formal umbrella industry around it. But again, I
think it’s important to just get your hands dirty, and really just to intern or volunteer
or work part time but try to get into a real world situation.
It’s going to be the most valuable experience. It’s great to have theory. It’s great
to be able to talk to others and to participate in different events, but until you
really are thrown into the deep end of the pool, you may not have as much as
you could otherwise.
Henrik: It does make sense. Thanks Philip.
Philip: Thank you, Henrik. Good to talk to you.
Henrik: You too. For more on Digital Asset Management log on to
AnotherDAMblog.com. Thanks again.

Related Articles

Listen to Another DAM Podcast on Apple Podcasts, AudioBoom, CastBox, Google Podcasts, RadioPublic, Spotify, TuneIn, and wherever you find podcasts.

Need Digital Asset Management advice and assistance?

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